1. Delivery policy

We ensure that all purchases made online will be delivered to you within 24 hours. Once the payment is cleared, an email is automatically sent to your email address with download instructions along with invoice. We suggest you to save the invoice you received in your mail box.

2. Cancellation policy

Cancellation of orders may be considered only in case of purchases made by the customers by mistake. However, the Company may at its sole discretion consider the cancellation in other cases and may refund in part or full.

3. Refund policy

Products/Services once ordered cannot be cancelled. Goods/Services once sold shall not be accepted back by the Company. However, the Company may at its sole discretion consider accepting return of a product/service and grant of part or full refund in such circumstances.

4. Privacy policy

Protecting your privacy is very important to us. As part of the normal operation of our services, your basic information (name, address, e-mail and phone numbers) is collected by us for internal record purpose. We do use your contact information to send you products/services based on your orders and your interests and we also use your name and address for raising bills and invoices

If you have questions regarding our Refund Policy, please contact us on info@alsasoftware.com or send your comments to:

ALSA Software
24 Pollock Street,
1 st Floor,
Kolkata – 700001
Contact No: +033 – 22356133
ALSA Software will use commercially reasonable efforts to promptly respond and resolve any problem or question.